Almost every month, somebody calls me with the same worried sentence: “The power has gone off to the whole house. Can you come and sort it out?”
Sometimes I can come out that day. More often, I cannot. So before anybody pays for a visit, I try to establish what has actually gone off and whether there is a simple, safe way to restore the healthy parts of the house.
I am not asking a homeowner to find or repair an electrical fault. I am asking them to read the switches on the outside of their consumer unit, and to keep an open mind. Unplugging every appliance may help later, but it does not tell you whether a fault is on the fixed wiring. Nor does a tripped switch prove that the fuse box itself has failed.
First, is the power cut outside your home?
Look at whether neighbouring homes or street lights are also without power, and check your network operator’s power-cut information. In Bristol and North Somerset, National Grid Electricity Distribution provides a live power-cut map. The free number 105 connects you to the local electricity network operator.
If other homes have power and one or more switches in your consumer unit have tripped, the problem may be within your installation. Do not touch damaged equipment, a wet consumer unit, exposed wiring or anything that smells hot or is smoking. Keep clear and seek urgent professional help instead.
Why one fault can turn off several rooms
A circuit breaker, often called an MCB, protects an individual circuit against overcurrent and short circuits. An RCD looks for an imbalance that may indicate current taking an unintended path. An RCBO combines both functions for an individual circuit. These devices are designed to disconnect supply when something is wrong; a trip is information, not merely an inconvenience.
In many split-load consumer units, one RCD protects a group of circuits and a second protects another group. A fault on one circuit can therefore take out lights and sockets elsewhere in that group. A board with individual RCBOs usually confines the interruption more closely to the affected circuit.
The label beside each switch and the arrangement of your own board matter more than a picture found online. If you cannot tell which circuits belong to a tripped RCD, do not guess; ask an electrician to guide you.
A limited sequence that may restore the healthy circuits
Only use the ordinary switches on the front of an intact, dry consumer unit. Never remove a cover or touch wiring. If you are unsure of the labels or the switch positions, stop and call an electrician.
This can give you lighting or sockets in the rest of the home while you arrange a repair. It does not establish that the disconnected circuit is safe, nor does it prove which component on that circuit is at fault. Label the problem clearly for the electrician and do not use the affected circuit.
- Note which RCD has tripped and which labelled circuit breakers it serves. Do not move the main switch or an unrelated group just to experiment.
- Switch off the breakers in that RCD’s group. If a lever seems to sit halfway or will not latch, do not force it.
- Move the tripped RCD fully to its marked OFF position, then try one reset to ON. If it will not stay on, stop; the fault needs professional investigation.
- If the RCD stays on, switch the group’s breakers back on one at a time, pausing to see whether the RCD trips again.
- If one circuit brings the RCD down, leave that circuit OFF. You may be able to reset the RCD once more and restore the other, unaffected circuits. Do not keep repeating the test.
Why this does not always work
I often find that the RCD resets once its group of breakers is off. That is a useful clue, not a promise. A neutral-to-earth fault, a fault elsewhere in the installation, an appliance on another arrangement or a defective protective device can make the result less straightforward. Turning off a normal single-pole breaker does not necessarily disconnect the neutral conductor.
If the RCD trips with the breakers off, or the affected circuit cannot be identified from clear labels, stop. The next step is testing by a competent electrician, not more switching, opening the board or removing accessories.
Where unplugging appliances fits
Unplugging appliances from the affected socket circuit can be helpful after you have identified the troublesome group or circuit. If the protection then holds, reconnect appliances one at a time only if it is safe to do so; leave any item that causes a trip disconnected and have it checked.
But unplugging every plug in the house is not a complete diagnosis. Faults can exist in fixed wiring, light fittings, outdoor circuits or connections you cannot see. A circuit that still trips with everything unplugged needs an electrician.
A confusing lever on some older MK RCDs
On some older MK RCDs I have encountered, the handle has appeared to remain up after the device operated. That visual position can mislead a homeowner into thinking the RCD is on. With an intact unit, move the handle fully to its marked OFF position before trying a single reset to ON; use the markings and whether the protected circuits actually regain power, not the handle angle alone.
This is an observation about particular devices I have seen, not a rule for all MK equipment. If the lever will not latch, appears damaged, or clicks off again, do not force it or keep trying. Ask for professional help.
Know when to stop
Repeated trips, burning smells, buzzing, scorch marks, water near electrical equipment, a damaged enclosure or an unclear circuit schedule are reasons to stop and seek a competent electrician promptly. Never bypass an RCD, hold a switch in place or treat a breaker’s OFF position as permission to work on the wiring.
A protective device can itself fail, but it is rarely the sensible first assumption. An electrician can inspect and test the circuit, equipment and protective device to distinguish the cause. The goal of the steps above is only to make the house more livable, where it is safe to do so, until that proper investigation can happen.
Keep reading
Related Powered guides
Primary sources
Further reading and standards context
- IET: consumer units and limited homeowner fault-finding
- IET Wiring Matters: understanding RCDs and neutral-to-earth faults
- Electrical Safety First: advice when an RCD keeps tripping
- National Grid Electricity Distribution: who to contact in a power cut
Sources checked 15 September 2026. Guidance and standards can change; each article carries its reviewed date in structured data.

